📔Billing & Subscription

Your plan, subscription, and payment details can be managed from the Admin panel.

Details of the plans can be found here.

Only people with the Owner role can access Billing management.

Billing Management

Billing management will open in a new tab, where you can:

• See your current Plan

• Upgrade your Plan

• Manage your subscription and payment details

• View historic and upcoming payments

• View audit log of billing events

Trials

• All new organization accounts start with a 30-day free trial.

• Once your trial expires your organization will need to select a plan before continuing to use Metro Retro.

• You can only start a trial once per Account.

• You can upgrade at any time while in the trial.

• You can view all of our available plans here.

Manage Subscription

You'll find everything you need in the Billing screen. Change your subscription, update your details and view previous invoices.

Click on the 'Change' button to access additional options:

Change to a different plan will allow you to switch your billing frequency and adjust which plan your team uses:

For teams on the Business plan, you can use the change quantity option to add more teams to your plan:

TIP / If you need more teams on the Starter plan, you can upgrade to our Business Plan.

Cancel your Plan

You can cancel your plan at any time. Your organization will remain on the paid plan until the end of your current billing period.

To cancel your Plan, follow these steps:

1. Go to Billing Management ⧉.

2. Select 'Change' and then cancel from the options

3. Confirm cancellation

4. Return to your Billing Settings. You may need to refresh to see the updates.

What happens when you cancel

• Your organization account will continue on your current plan for the time left in your subscription period.

• After the end date, your account will move into a paused state.

• Nothing is deleted when your account is paused.

• You can still access your account and all the boards within, in a read-only mode.

• You cannot create, edit or export boards.

• You can delete individual boards, delete teams, remove people, or delete the entire organization account.

• If you wish to remove all your organization data from Metro Retro, you must delete the organization account in the Admin tools (linked to https://metroretro.io/manage. Warning - deleting an organization is permanent.

• Individual user profiles are not deleted when you delete a team or organization. Each individual must login and delete their own profile.