Metro Retro Help
  • ๐Ÿ‘‹Welcome
  • Getting Started
    • ๐Ÿ˜Migrating from V2?
    • ๐ŸฅณLearn The Basics
    • ๐ŸคฉRunning Your First Session
  • Boards
    • ๐ŸŽฏBoards Overview
    • ๐Ÿ—๏ธCreate a board
    • ๐Ÿ•น๏ธDesign & Meeting Mode
    • ๐ŸงฐThe Toolbar
    • ๐ŸŽจCustomizing Your Board
    • ๐ŸคShare your board
    • โœ…Actions
    • ๐Ÿ’ฌMentions
    • ๐Ÿ””Notifications
    • โฐHow to set the timer
    • ๐Ÿ˜ŽHide & Show Sticky Notes
    • ๐Ÿ‘Voting
    • ๐Ÿ•น๏ธHost controls
    • ๐ŸŽซJira Integration
    • ๐Ÿ“ฅImport data to your boards
    • ๐Ÿ”’Locking the layout
    • ๐Ÿท๏ธTags
    • ๐Ÿ“คExport your board
    • ๐ŸงชBeta Features
  • Dashboard
    • ๐ŸŽฏDashboard Overview
    • ๐Ÿ—‚๏ธBoards
    • โœ…Action Items
    • โญTeams and Members
  • ๐ŸคฉTemplates
    • ๐ŸŽฏTemplates Overview
    • ๐Ÿ—ƒ๏ธTemplate Library
    • ๐Ÿ–Œ๏ธCustom Templates
  • Management
    • ๐Ÿค“Admins
    • ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘Manage People
    • ๐ŸคผManage Teams
    • Manage Boards
    • ๐Ÿ”Security & Access Control
    • ๐Ÿ”‘Single Sign-On
      • ๐Ÿ“˜Azure Integration
      • ๐Ÿ“•Google Integration
      • ๐Ÿ““Okta Integration
    • ๐Ÿ’ŒInvite and Access Approvals
    • ๐Ÿ“”Billing & Subscription
  • Plans
    • ๐ŸŽฏPlans Overview
    • โŒ›Legacy Plans
      • Pro Plan
      • Business Plan
      • Enterprise Plan
  • Product
    • ๐Ÿš€Release Notes
  • Technical
    • ๐Ÿค–Technical Overview
  • Help
    • ๐Ÿค”FAQs
      • General FAQS
      • "How-To" FAQs
      • Using Metro Retro FAQs
      • Pricing FAQs
    • ๐ŸŽนKeyboard Shortcuts
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On this page
  • Billing Management
  • Trials
  • Manage Subscription
  • Cancel your Plan
  • What happens when you cancel

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  1. Management

Billing & Subscription

PreviousInvite and Access ApprovalsNextPlans Overview

Last updated 7 months ago

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Your plan, subscription, and payment details can be managed from the Admin panel.

Details of the plans can be found .

Only people with the Owner role can access Billing management.

Billing Management

Billing management will open in a new tab, where you can:

  • See your current Plan

  • Upgrade your Plan

  • Manage your subscription and payment details

  • View historic and upcoming payments

  • View audit log of billing events

Trials

  • All new organization accounts start with a 30-day free trial.

  • Once your trial expires your organization will need to select a plan before continuing to use Metro Retro.

  • You can only start a trial once per Account.

  • You can upgrade at any time while in the trial.

Manage Subscription

You'll find everything you need in the Billing screen. Change your subscription, update your details and view previous invoices.

Click on the 'Change' button to access additional options:

Change to a different plan will allow you to switch your billing frequency and adjust which plan your team uses:

For teams on the Business plan, you can use the change quantity option to add more teams to your plan:

TIP / If you need more teams on the Starter plan, you can upgrade to our Business Plan.

Cancel your Plan

You can cancel your plan at any time. Your organization will remain on the paid plan until the end of your current billing period.

To cancel your Plan, follow these steps:

  1. Select 'Change' and then cancel from the options

  2. Confirm cancellation

  3. Return to your Billing Settings. You may need to refresh to see the updates.

What happens when you cancel

  • Your organization account will continue on your current plan for the time left in your subscription period.

  • After the end date, your account will move into a paused state.

  • Nothing is deleted when your account is paused.

  • You can still access your account and all the boards within, in a read-only mode.

  • You cannot create, edit or export boards.

  • You can delete individual boards, delete teams, remove people, or delete the entire organization account.

  • Individual user profiles are not deleted when you delete a team or organization. Each individual must login and delete their own profile.

You can view all of our .

Go to .

If you wish to remove all your organization data from Metro Retro, you must delete the organization account in the Admin tools (linked to . Warning - deleting an organization is permanent.

๐Ÿ“”
available plans here
Billing Management โง‰
https://metroretro.io/manage
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